Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address
Check and Save changes
Select here: Update your profile
TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:
- You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
- Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
- There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides
What other ways do you access TalkTalk Mail other than webmail that I see is working? What's the iPhone model? A guide to secure settings on the iPhone is given below.
Are you a MailPlus subscriber?
TalkTalk can restore IMAP access to your iPhone but heads up that if you do not subscribe to MailPlus then your email will be limited to webmail only access anyway.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Setting up TalkTalk email on iPhone
