We should make sure the mailbox is working and there's nothing diverting mail from the Inbox.
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
- Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
- Scroll down to Private notes to add email address(es), notes and references etc
- After checking and updating, Save changes
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Select New email and compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
- Select the Main settings menu cog icon top right on the blue header
(Unmigrated mailboxes - use a triple line icon and if using a Mobile browser - use the desktop version)
- Select All settings... or Settings from the top of the menu
- Select Mail and scroll down to Rules (or select Filter Rules for unmigrated mailboxes)
If there's no rule defined, that's perfect
- To delete a Filter rule including any Auto forward
select the X (or Dustbin icon ) to the right of the rule
The icon background will turn red
- To confirm you want to delete this Filter rule
Select the blue Delete button
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
