Old but still active Tiscali email account

[Elaine_001]

Hi Gondola, 

I am having the same problem that Brendan had above.  Trying to access my old tiscali email.  I have sent a test email to the account and done the Verifalia check and it is still active.  However, I can't do the password reset as I don't have an alternate email address or mobile set up.  Please can you arrange help from Talk Talk Support for me to set up new Password Recovery Details for me? 

Thanks

[Ady-TalkTalk]

Hi Elaine_001, I've sent you a personal message to obtain more information. 

Ady

[Elaine_001]

I’m not sure, i can remember one of my old mobile numbers. Shall I type that in? It’s not active any more though. 

[ferguson]

Do you know the phone number associated with the email account at the the time it was set up?

[Elaine_001]

Thanks for the reply,  I've completed the community profile although I don't have a talk talk phone number.  I'll wait for Talk Talk Support to contact me. 

[Gondola]

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the email address needing recovery

 Check and Save changes

Select here:  Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.