Ongoing problems with sending and receiving Tiscali emails

[David2123]

Hello, Re the TT requirement us to change settings: I have attempted to change the email settings as TT have listed. I'm doing this via the Accounts Tab and Properties option from one of my Tiscali accounts. Then I go to Servers Tab. I think I have entered the new values correctly. Reading the Community comments it seems I now have to request TT Tech to validate and reactivate my Tiscali accounts. All 3 of my accounts have this problem. So do I do this now via this page. However, I am also getting a pup-up notice on my email a/c asking for a password. I have tried every one I have but no good. I don't know where to go to get whatever the original one was changed. Hope for some simple steps help please.

[Ady-TalkTalk]

Hi David2123, if you need help please add the email addresses to your profile.

Ady

[Gondola]

Hi @David2123 

You don't  appear to have updated your Community profile. So, do you think you could sign back in to Community to add the 3 email addresses to Private notes along with your other details?

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

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