on 26-01-2020 01:53 PM
The number of emails I have received over the last 5or 6 days has gone from about 40 or 50 a day to about 12. Have no way of knowing what is missing.
this really is a mess, especially as Talktalk do not communicate anything.
on 26-01-2020 02:14 PM
In the middle of it all they managed to deliver my billing notification. Funny how that always works perfectly, no lack of resources or dysfunctional communications in that department.
on 27-01-2020 09:27 AM
on 27-01-2020 10:52 AM
Ok thanks. I've been asked to pass on examples of the issue. If you can all make sure you've got the sender/date and time/ error message ready for me I'll raise the details to be investigated specifically.
on 27-01-2020 10:56 AM
Ok thanks. I've been asked to pass on examples of the issue.
Well, I've already posted examples here of smtp.dsl.pipex.com refusing any incoming SMTP connexion when the sending issue occur. What more can be needed as "an example"?
on 27-01-2020 11:03 AM
@Ady-TalkTalk its not easy getting proof of messages that have not been delivered as I am sure you will appreciate. For instance, I have not received some regular, daily, email newsletter this morning.
Also, where do we stand on the missing emails from the outage of the weekend before last? Are the Admins still working on recovering these? Has the Manager you involved been able to get a response?
And, finally, can me please,Please, PLEASE have an update on when migration of Pipex mail to the new email platform will happen
on 27-01-2020 11:16 AM
Hi gmlack, please send the latest report you posted. You can send it to me by personal message include all the full email addresses.
on 27-01-2020 11:46 AM
Hi gmlack, please send the latest report you posted.
You can send it to me by personal message include all the full email addresses.
There is no email address involved. This was the SMTP server rejecting any incoming call (and I suspect that the IMAP server was doing the same at the time).
on 27-01-2020 12:21 PM
That's another issue to be addresses seperately. What I'm currently concerned with is the loss of incoming mails since the outage last Friday.
on 27-01-2020 03:09 PM
As we all know an email address gets embedded in so many parts of our lives so if I wanted to vote with my feet and move to an alternate ISP I guess I would ultimately lose use of the Pipex email account ?
on 27-01-2020 03:13 PM
on 28-01-2020 07:41 AM
on 28-01-2020 09:31 AM
I cannot give you the additional information you requested as only the SENDER of the emails will have this information. I gave you everything that groups.io gave me, which should be sufficient for the admins to find the right place in the system log files.
I suspect the TT email people are trying to give both of us busywork as a distraction here.
They must have system error logs, or can send test emails until it fails, as we have established that email doesn't have to leave the TT network for the problem to occur - and they should have access to non TT email for testing purposes anyway. Customers shouldn't have to do this for them.
on 28-01-2020 11:43 AM
I need that information for cloudmark support first and then dependant on what they come back with it will go to our email team directly.