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Pipex - Complete Loss Of Service

pbar100
Enlightened One
Message 1 of 125

We seem to have a total loss on Pipex DSL accounts again.

 

Seems to happen very often on Fridays, strangely enough.

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124 REPLIES 124

Message 41 of 125

The number of emails I have received  over the last 5or 6 days has gone from about 40 or 50 a day to about 12. Have no way of knowing what is missing. 

this really is a mess, especially as Talktalk do not communicate anything.

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Message 42 of 125

@glassman999 wrote:


this really is a mess, especially as Talktalk do not communicate anything.


Perhaps they're sending out updates by email 😞

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Message 43 of 125

In the middle of it all they managed to deliver my billing notification. Funny how that always works perfectly, no lack of resources or dysfunctional communications in that department.

Message 44 of 125

To all, if you send yourself a message from Pipex to Pipex does it go through?

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 45 of 125

That quite often fails.

 

But, I have just tried, and currently, yes I could send myself a mail.

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Message 46 of 125
Yes, at the moment!
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Muddymedic
Super Duper Contributor
Message 47 of 125

Hi @Ady-TalkTalk .  That works for me, too!

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Message 48 of 125

 Ok thanks. I've been asked to pass on examples of the issue. If you can all make sure you've got the sender/date and time/ error message ready for me I'll raise the details to be investigated specifically.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 49 of 125

 


@Ady-TalkTalk wrote:

 Ok thanks. I've been asked to pass on examples of the issue.


Well, I've already posted examples here of smtp.dsl.pipex.com refusing any incoming SMTP connexion when the sending issue occur. What more can be needed as "an example"?

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Message 50 of 125

@Ady-TalkTalk its not easy getting proof of messages that have not been delivered as I am sure you will appreciate. For instance, I have not received some regular, daily, email newsletter this morning.

 

Also, where do we stand on the missing emails from the outage of the weekend before last? Are the Admins still working on recovering these? Has the Manager you involved been able to get a response?

 

And, finally, can me please,Please, PLEASE have an update on when migration of Pipex mail to the new email platform will happen

Eureka! Pipex mailboxes have migrated!
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Message 51 of 125

Hi gmlack, please send the latest report you posted. You can send it to me by personal message include all the full email addresses.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 52 of 125

@Ady-TalkTalk wrote:

Hi gmlack, please send the latest report you posted.


It's here:

https://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446915#M125576 

 


@Ady-TalkTalk wrote:

You can send it to me by personal message include all the full email addresses.


There is no email address involved. This was the SMTP server rejecting any incoming call (and I suspect that the IMAP server was doing the same at the time).

 

 

 

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Message 53 of 125

That's another issue to be addresses seperately. What I'm currently concerned with is the loss of incoming mails since the outage last Friday.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 54 of 125

As we all know an email address gets embedded in so many parts of our lives so if I wanted to vote with my feet and move to an alternate ISP I guess I would ultimately lose use of the Pipex email account ?

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Message 55 of 125

Hi crusoe80 

 

You have a choice with TalkTalk. Yes you can give up using the pipex mailbox or you can choose in due course to subscribe to TalkTalk Mail Plus to keep your pipex mailbox active on the new TalkTalk Mail platform.


GondolaVolunteer 2017-2021

Give Likes below to appreciate my help . . . and to help others Best Answer

Message 56 of 125

 

"To all, if you send yourself a message from Pipex to Pipex does it go through?"

 

Randomly.

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Message 57 of 125

Ady, I have sent you details of a number of bounced emails, for whatever good it may do. Don't they have error logs?

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Message 58 of 125

Yep I've replied to you. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 59 of 125

I cannot give you the additional information you requested as only the SENDER of the emails will have this information. I gave you everything that groups.io gave me, which should be sufficient for the admins to find the right place in the system log files.

 

I suspect the TT email people are trying to give both of us busywork as a distraction here.

 

They must have system error logs, or can send test emails until it fails, as we have established that email doesn't have to leave the TT network for the problem to occur - and they should have access to non TT email for testing purposes anyway. Customers shouldn't have to do this for them.

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Message 60 of 125

I need that information for cloudmark support first and then dependant on what they come back with it will go to our email team directly.

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.