Please link my emails to broadband account to avoid charges

[Makimakitty]

Please link my emails to my broadband account.

Profile has been updated as per advice on this Forum with emails I wish to preserve listed. 

This is to avoid charges with the move to Everymail and to maintain these email accounts

I would appreciate confirmation that this has been actioned 

Thank you 

[kanya-TT]

I can see that we have submitted the forms for escalation. I understand you may be worried because you haven't received any feedback from us about this but we are having a look also into that.

Kanya

[Makimakitty]

Please could you check?

Just to make sure this whole process has actually been completed....

on 8th of July, mandisa1-TT said "I am not sure if they will send you confirmation. However a can assure you, we have submitted a form for you and the back-office team will link them for you."

so the form should be submitted 2 weeks ago.

[kanya-TT]

Hey there, @Makimakitty. We will need check in your account if they have been submitted for linking. 

Kanya

[Makimakitty]

Hello.

Would anyone be able to check whether the linking has been completed for me yet?

Many thanks.

[kanya-TT]

We understand, @Makimakitty. And apologize for causing any feeling of uncertainty but we assure of the measures taken to rectify this are well in order. 

Kanya

[Makimakitty]

Ok, thank you.  I will check back.

I just want to be 100% sure that we are not going to lose current/past email data and contract etc.  It's only natural to seek a confirmation after receiving the email wrongly stating we are not a broadband customer and having to pay for the service.  I think everyone having to go through this process feels the same away....

[kanya-TT]

Hey there, @Makimakitty. Remember that it takes 5 working days for the escalation to be completed by the back-office team. I recall you contact us on the 06/07/2025 and your email account were submitted to be completed on the 08/07/2025. So, we kindly ask that you allow adequate time to see this through. 

Kanya

[Makimakitty]

Thank you for your assistance.

Could you now check if that's been done?  or how else I can check whether that's been completed?

[mandisa1-TT]

I am not sure if they will send you confirmation. However a can assure you, we have submitted a form for you and the back-office team will link them for you.

[Makimakitty]

Thank you for your assistance.

Would the email team get in touch with me once it's done?  How could I check the progress, please?

Just trying to make sure that we won't lose all the emails and data unnecessarily....

[sabelo-TT]

@Makimakitty , I have passed this over to our email team as they will link the email address you wish to link to your account. With this, please allow some time for the team to get this sorted for you. 🙂