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email support

Ask us about your TalkTalk email account and Webmail.

Please reactivate my account

Message 3 of 3

Hello,

I'm advised you may need to reactivate my onetel account?

I can access webmail ( https://www.talktalk.co.uk/mail )

However unable to access mail on my device apps/applications (e.g. iPhone mail app, Outlook on WIndows)

I have updated my settings on these applications exactly as specified (including port & encryption), e.g. in https://community.talktalk.co.uk/t5/Articles/Setting-up-Email-in-Windows-mail/ta-p/2894287

However the server still rejects this

Please would you reactivate & advise

Kind regards


20230322-onetel-outlook-sendreceive-err.png
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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Richard, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Philosopher
Private Message TalkTalk
Message 2 of 3

Hi Richard

 

If you were too late in setting up secure mail settings on both devices then the fact that your mailbox has had IMAP access switched off would prevent the folders synchronising.

 

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

 

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

 

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

 

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

 

What version of Outlook is it and on what Operating system? And which iPhone is it?

 

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

 

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

 

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

 

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

 

Select here:
TalkTalk Mail Support

 

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

GondolaCommunity Star 2017-2024

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