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email support

Ask us about your TalkTalk email account and Webmail.


First Timer
Private Message TalkTalk
Message 2 of 2

Hi - I spent 5 hours yesterday in online discussions with talktalk. I have lost the email connection with talk talk from Outlook & mobiles although the web connection still works. 3 emails were sent to me by 3 different people from the service team - all had the same content! I have reset pop3 & Imap so many times I could now do it blindfolded. Deleted outlook & reinstated - removed link to mobiles & reinstated using the given details - still the same.

Moving on  pop/Imap need to be restored as soon as possible.


Private Message TalkTalk
Message 1 of 2

POP3 and IMAP4 connections are still present if you take off your blindfold and use the recommended TalkTalk settings with an up to date email client.


All TalkTalk Consumer mailboxes use the same Email Settings. See  TalkTalk Mail Support Hub


On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.


Supported* email client and app settings are:

Account Type  IMAP (recommended) or POP3
Username Full email address
Password Email password
Incoming mail server
Incoming Port (IMAP / POP3) 993 / 995
Incoming Connection Security SSL/TLS (Use SSL on for mobile)
Outgoing mail server
Outgoing Port 587
Outgoing Connection Security STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required Yes
Authentication Method Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL


It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 


 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.


* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
TalkTalk may also choose to disable POP3 connectivity which is why IMAP email is recommended.

GondolaCommunity Star 2017-2024

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