Problem with tiscali mail.

[Teadrinkerno1]

Since 23/02/23 can’t get new mail to download on iPhone mail app. Checked all settings were as sent and updated password, deleted from mail and reinstalled and still nothing

[Ady-TalkTalk]

Hi Teadrinkerno1, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

OK, the iPhone device is capable of secure mail so on your assurance that it does now use secure settings I'll request access is restored. TalkTalk Support will respond right here from Monday onwards and access should be back within a couple of days after that. Until then use webmail via an up to date Internet browser to keep in touch.

[Teadrinkerno1]

Hi Gondola. Thanks for your help. I have updated all settings as per the email I received and I am using the apple mail app on the latest ios16. I have updated the password the confirm with the increased security required from the web app. 
mail.talk talk.net ssl with correct port set etc please file you ask support to tenable access. Thanks

[Gondola]

Hi Teadrinkerno1 

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" from 23rd February then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use including the iPhone.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

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