Rejection for Policy Reason

[MOCC1]

I am now regularly getting Spam messages purporting to come from Talktalk.  In many cases when I try to forward to report@phishing.gov.uk my messages get rejected with: 

The following recipient(s) cannot be reached:       'report@phishing.gov.uk' on 02/12/2024 08:21

            550 5.7.1  Reject for policy reason

This seems illogical in that Talktalk is allowing the mail to come to me but preventing me from reporting.

[ferguson]

Try downloading and sending the offending email as an attachment, rather than forwarding it directly. 

[RichardW4]

I get the same problem from "report@phishing.gov.uk" when using my Tiscali email.  This only happened during the last week and I have previously had no problem.  It worked Ok when sending from my 'outlook' email address

[Roddy9]

Exactly what I have been getting too. Mine are sometimes returned with the following explanation by TT: 

"Cannot Send Mail

The connection to the outgoing server

"smtp.talktalk.net" failed. Additional

Outgoing Mail Servers can be configured for Mail accounts in Settings > Apps > Mail > Accounts."

This always happens when trying to send an email to report@phishing.gov.uk and on occasions when emailing a family member's gmail account too, although sending to gmail, yahoo etc now works OK. 

Ady-TalkTalk has also referred mine for the attention of his techie colleagues.  It is so frustrating and ongoing. Surely it doesn't take a genius to rectify, given the similarity.

[ferguson]

Are you able to download a copy of the offending email and then forward it as the latest guidance suggests?

[Monkey-paws]

I have started getting the same problem and unable to send to report@phishing.gov.uk as well as phishing@talktalk.co.uk

Some of the emails I can forward OK, but others I can't which doesn't make any sense.  Today's version rejects with 550 5.7.1  Reject for policy reason  for both the government email and the TalkTalk one.

[Ady-TalkTalk]

I have asked my colleagues to investigate the possible causes of this. 

Ady

[jerryf]

Should have added to my previous email that trying to forward emails to TT's own reporting service (phishing@talktalk.co.uk) also fails.

[jerryf]

Have just experienced the same problem today as MOCC1 when trying to forward a phishing email masquerading as being from TT, using Thunderbird email client.

Previous phishing emails have been forwarded OK, just today the p[roblem has started.

[Ady-TalkTalk]

Hi MOCC1, we've raised an incident for the phishing mails. I'll see if I can get an update on progress for you. I'll post back once I get a response. 

Ady