Request for Access to Legacy Account

[Sj473]

 I am a current  broadband  user  who has a legacy  account  because  when i moved  home  in was informed  by TalkTalk  thst i couldn't dulse the  same  email  address  ti set uo a new  account  but I wanted  to keep   my  email  from  the  old  account. Today  was unable  to sign in tomorrow email. 

I am writing to request assistance in regaining access to my legacy TalkTalk account. I have been a long-standing customer and would like to continue accessing the services and information associated with this account. 

Could you please advise me on the steps required to restore access, and let.

Thank you for your time and support. I look forward to your guidance. 

Kind regards, 
Shirley Jones

[nambuso-TT]

Hi there @Sj473. Thank you very much for letting us know that your issue is now resolved, should you require any further assistance please do not hesitate to contact us:) Thank you very much for contacting TalkTalk. Have yourself a lovely day.

[Sj473]

My issue is resolved. I  have access to my email.

Thanks  for your help

[Philile-TT]

Hi there @Sj473 the update is not yet available. Should you wish to lodge a formal complaint please follow @Gliwmaeden2 suggestion. I will also send you a private message with the link. 

[Gliwmaeden2]

It might be worth going down the Complaints route, @Sj473.

See the link at the foot of any Talktalk page. The back office people have been very slow.

[Gliwmaeden2]

They would have posted an update if they had received one themselves, @Sj473.

[Sj473]

Thanks but the online chat option is no good. I just get s bot telling me to do things I have already tried and then it says its going to hand me over to a real person and  it dosent.

This has been going on all week. I have people in the morning  saying  they are going to do something and  then they dont get back to me.  

[Gliwmaeden2]

There won't be an update from forum staff before Monday, @Sj473.

Try these support options over the weekend:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

[Sj473]

What is the update from the team. I  stilk dont have access to my emisal account. When  I try ti log in it keeos saying  I have put in the wrog password and  a  reset password link is not being sent to me.

[amahle-TT]

Thank you for confirming, we have escalated this on your behalf please allow the team to look into it, thanks.

[Sj473]

I confirm I  am still unable to access my email account.

[amahle-TT]

We have raised this for you as the deadline has already passed, we will update you once we have update. Please confirm if you are still unable to access your email account, thanks.

[Sj473]

Hi , Do you have an update?  

[mandisa1-TT]

Hi there @Sj473 I apologize for the inconvenience caused, I will need to escalate this for you.

[Sj473]

I still cant access mu emial account

[nambuso-TT]

Hello @Sj473, I’m sorry to hear about the issues you’re facing. I checked your account, and I see that you reached out to us on November 22, 2025. A webform was submitted on your behalf since your account was classified as an orphan email. You were informed that your email functionality should be restored within the next 48 hours.

[Gliwmaeden2]

@Sj473, it's simply not possible to get a reply from staff before Monday.

[Sj473]

I am concerd if  I wait untill mondsy it will be too late. I have sent test emails from  another email account and they have not bounced back. So at the moment I am hoping its still possable. 

[Sj473]

Please inform the back up team  that  this is my main  emial account .   

[siphosethu-TT]

You are most welcome. 

[Sj473]

Ok  thsnk you.