Request for Access to Legacy Account

[Sj473]

 I am a current  broadband  user  who has a legacy  account  because  when i moved  home  in was informed  by TalkTalk  thst i couldn't dulse the  same  email  address  ti set uo a new  account  but I wanted  to keep   my  email  from  the  old  account. Today  was unable  to sign in tomorrow email. 

I am writing to request assistance in regaining access to my legacy TalkTalk account. I have been a long-standing customer and would like to continue accessing the services and information associated with this account. 

Could you please advise me on the steps required to restore access, and let.

Thank you for your time and support. I look forward to your guidance. 

Kind regards, 
Shirley Jones

[siphosethu-TT]

I won't get the update today so you can probably check on Monday, we still have to find out from the back-office team if it's still going to be possible. Thanks

[Sj473]

Have you got an update yet?

[siphosethu-TT]

You are most welcome. 

[Sj473]

Thsnk you. This acvount is nt maun emial account

[siphosethu-TT]

Please note that the reason you having issues with your email account is due to the fact that it's not linked to your active account. Allow me to have this looked into for you as the deadline has already passed and emails are being deleted. I'll just escalate this for you and get back to you as soon as I have feedback okay. Thanks

[siphosethu-TT]

Thank you, I'll just check and confirm how will move forward afterwards. 

[Sj473]

• The emisl is im my privat notee

[siphosethu-TT]

I'll just check if your email is linked, please provide the email giving you issues under private notes on your profile. Thanks

[Sj473]

I cant receive or send emails

[siphosethu-TT]

Hi there @Sj473, you can keep the emails if you have an active broadband account.  Please confirm if you are able to send and receive emails?

[Sj473]

No  i have not

[Sj473]

I have not  received any communication from you about their email account being migrated to Everymail

[Sj473]

I have notv received any communication from you about their email account being migrated to Everymail

[amahle-TT]

Thank you for confirming, have you received any communication from us about their email account being migrated to Everymail? 

[Sj473]

I have  entered  my  legacy  Email in my private  notes 

[Billx]

Hi. @Sj473 

Go to your TalkTalk Community website Profile, here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Scroll down until you see 'Private notes'

Enter your legacy email address in Private notes. You can list any other TalkTalk email address there as well

Save the changes.

Come back to this thread, and report that you have done so.