email support

LizandBarry · ‎09-03-2026

I am unable to send emails from my laptop or smartphone.I keep getting code: 554-554 5.7.1 "address rejected. You are blocked sending mail" Can you please help?

nambuso-TT · ‎13-03-2026

Hi there

@Gliwmaeden2 thank you very much for that.

@Flossy4 Please do start your own thread so that we can look into this for you. Thanks

Gliwmaeden2 · ‎12-03-2026

@Flossy4, please return to the message board and click on start a topic to begin your own thread.

It's best to avoid any confusion with another customer's case.

Staff will respond during the day (Monday to Friday).

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Flossy4 · ‎12-03-2026

Spent an hour on TT Tech support this PM tried everything I wa sasked to do but no unblocking so complaint re blocking my outgoing [only outgoing] main email account now "escaled". Told will telephone response within 3 days Total joke NOT acceptable

Mandisa-TT · ‎10-03-2026

Thank you @Gliwmaeden2

Gliwmaeden2 · ‎09-03-2026

@LizandBarry, quite apart from the main issue, you won't be able to reply to staff emails as the notifications come from a No Reply address, so in that regard nothing is wrong.

Only reply in the message thread, or by PM if they ask you to do that.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

LizandBarry · ‎09-03-2026

I have just tried to send an email but it is still blocked.

LizandBarry · ‎09-03-2026

I have just found a blocked senders filter which I have disabled. Will this cure the problem?

LizandBarry · ‎09-03-2026

Im not sure how to do that

mandisa1-TT · ‎09-03-2026

Thank you. We need to check to see if there's an email redirection or auto-forward rule in place for your mailbox. Could you check for me?

LizandBarry · ‎09-03-2026

Google

LizandBarry · ‎09-03-2026

Yes, I have been able to access the account from the link you sent

mandisa1-TT · ‎09-03-2026

Thank you, please confirm What browser are you using?

Google?
Chrome?
Safari?
Microsoft?
Edge?
Internet Explorer?
Firefox?
Other?

LizandBarry · ‎09-03-2026

Yes, I can access all my emails on the TalkTalk account but not reply.

mandisa1-TT · ‎09-03-2026

I understand, please confirm if you are able to access emails using the link above?

LizandBarry · ‎09-03-2026

I can only send you messages on this forum or in private message. I have tried to reply toyou by email but it keeps saying "Could'nt send"

mandisa1-TT · ‎09-03-2026

Thank you. Are you able to access your TalkTalk email account through https://apps.talktalk.co.uk/appsuite/?

LizandBarry · ‎09-03-2026

Both methods are impacted.

mandisa1-TT · ‎09-03-2026

Which of your email access methods is impacted by the problem you're experiencing?

TalkTalk Webmail / Through the TalkTalk websiteApp?
or Program on your device?
Both (TalkTalk Webmail and Apps or Program?

LizandBarry · ‎09-03-2026

Im accessing my emails on both talktalk webmail and through an app on my phone

mandisa1-TT · ‎09-03-2026

Thank you.
Please let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

How are you accessing your email?

TalkTalk Webmail / Through the TalkTalk websiteApp?
or Program on your device?
Both (TalkTalk Webmail and Apps or Program)?

email support

Sending Mail