Sending Mail

[LizandBarry]

I am unable to send emails from my laptop or smartphone.I keep getting  code: 554-554 5.7.1 "address rejected. You are blocked sending mail" Can you please help?

[LizandBarry]

Yes, I can receive emails ok but cannot send them.

[mandisa1-TT]

Thank you so much @LizandBarry. Just to confirm you are able to receive emails and the issue is sending them?

[mandisa1-TT]

Thank you so much for confirming the version of the operating system for me, I have sent you a private message as I require some personal information please.
 

[LizandBarry]

Windows 11

[mandisa1-TT]

Thank you, I need to know the operating system on your Laptop?
Windows?
Mac OS?

[LizandBarry]

laptop please

[mandisa1-TT]

Great. You stated you are unable to send on both laptop and smartphone, which device would you like for us to use for troubleshooting?

[LizandBarry]

All my settings appear ok.

[mandisa1-TT]

That is okay, thank you. I am unable to send emails from my laptop or smartphone. I keep getting code: 554-554 5.7.1 "address rejected. You are blocked sending mail" Can you please help?

[LizandBarry]

Sorry for the delay in replying. I only can see your reply on my phone and not my laptop ! There seems to a delay. I am able to access the internet.  

[mandisa1-TT]

Please also confirm if your email settings are as follow: Email settings to access TalkTalk emails

[mandisa1-TT]

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[LizandBarry]

Yes Please run a diagnostic test

[mandisa1-TT]

We will need to run diagnostic checks. Will this be okay with you?

[LizandBarry]

I just use my laptop and smartphone and neither are allowing me to send emails. I keep getting the message that I'm blocked from sending emails.

[mandisa1-TT]

Are you able to send emails on other devices?

[LizandBarry]

I have tried through webmail and also on my smartphone.

[mandisa1-TT]

Hi there @LizandBarry I would love to assist you with your query, just to confirm are you accessing your emails via Webmail or third-party App?