Sending Mail

[LizandBarry]

I am unable to send emails from my laptop or smartphone.I keep getting  code: 554-554 5.7.1 "address rejected. You are blocked sending mail" Can you please help?

[nambuso-TT]

Hi there

@Gliwmaeden2 thank you very much for that.

@Flossy4 Please do start your own thread so that we can look into this for you. Thanks

[Gliwmaeden2]

@Flossy4, please return to the message board and click on start a topic to begin your own thread. 

It's best to avoid any confusion with another customer's case.

Staff will respond during the day (Monday to Friday).

[Flossy4]

Spent an hour on TT Tech support this PM tried everything I wa sasked to do but no unblocking so complaint re blocking my outgoing [only outgoing] main email account now "escaled". Told will telephone response  within 3 days   Total joke  NOT acceptable

[Mandisa-TT]

Thank you @Gliwmaeden2 

[Gliwmaeden2]

@LizandBarry, quite apart from the main issue, you won't be able to reply to staff emails as the notifications come from a No Reply address, so in that regard nothing is wrong.

Only reply in the message thread, or by PM if they ask you to do that.

[LizandBarry]

I have just tried to send an email but it is still blocked.

[LizandBarry]

I have just found a blocked senders filter which I have disabled. Will this cure the problem?

[LizandBarry]

Im not sure how to do that

[mandisa1-TT]

Thank you. We need to check to see if there's an email redirection or auto-forward rule in place for your mailbox. Could you check for me?

[LizandBarry]

Google

[LizandBarry]

Yes, I have been able to access the account from the link you sent

[mandisa1-TT]

Thank you, please confirm What browser are you using?

Google?
Chrome?
Safari?
Microsoft?
Edge?
Internet Explorer?
Firefox?
Other?

[LizandBarry]

Yes, I can access all my emails on the TalkTalk account but not reply.

[mandisa1-TT]

I understand, please confirm if you are able to access emails using the link above?

[LizandBarry]

I can only send you messages on this forum or in private message. I have tried to reply toyou by email but it keeps saying "Could'nt send"

[mandisa1-TT]

Thank you. Are you able to access your TalkTalk email account through https://apps.talktalk.co.uk/appsuite/?

[LizandBarry]

Both methods are impacted.

[mandisa1-TT]

Which of your email access methods is impacted by the problem you're experiencing?

TalkTalk Webmail / Through the TalkTalk websiteApp?
 or Program on your device?
Both (TalkTalk Webmail and Apps or Program?

[LizandBarry]

Im accessing my emails on both talktalk webmail and through an app on my phone

[mandisa1-TT]

Thank you.
Please let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

How are you accessing your email?

TalkTalk Webmail / Through the TalkTalk websiteApp?
 or Program on your device?
Both (TalkTalk Webmail and Apps or Program)?