Hi Crumpysi
You should scan your email devices to remove potential virus, trojan or other malware that may be responsible for capturing your password.
If your mailbox is migrated to the new look mail platform then you can sign out any unauthorised device.
- Assuming you use a desktop browser not a mobile browser
Select the Settings cog icon top right
- Select the menu item All settings
- In the left side of the modal that opens select Security
Select Sign out of all devices
That will lock out any unauthorised device.
Now you also need to check for Filter rules that a hacker may have set up to spy on your mail messages.
- In the left pane select Mail
Scroll down to Rules
- If there are any rules that are defined then select the X icon to delete them all.
This is a security precaution as hackers can modify existing rules
- Confirm deletion
Now you need to upgrade your password once more. Choose a password that has 12 - 15 multicase letters, added numbers and a symbol.
