Talk Talk is blocking my outgoing Emails.

[Alwaine1]

Last Monday I discovered I was unable to send my bigpond.net.au emails. I could receive emails ok but couldn't send them. This came without any warning or other notification. I also could not send them from my iphone or ipad. My wife who shares a similar ISP bigpond.net.au has the same issue.

I could send emails from other email addresses such as gmail but not from bigpond addresses

At first I thought it was the ISP (Telstra) who holds my bigpond email address so I contacted them and they advised they were not blocking my emails. I also could send emails via webmail from their web page.

After further investigation I found I could send emails from my Iphone and ipad using mobile data but not via my home wifi.

This weekend,I stayed at a hotel and had no issues sending bigpond emails from all my devices

The only conclusion I can come to us that for whatever reason Talk Talk has placed a block on sending bigpond.net.au emails.

How can I get this block removed?

[nambuso-TT]

Okay I understand we will continue with checks. Please confirm which device are you using currently.

[Alwaine1]

Please read my msg. I mentioned I use my laptop, iphone and ipad to access my emails. I can receive bigpond emails on all these devices but cannot send bigpond emails on any of them when I am connected to Talk Talk wifi. If I use mobile data or another wifi service, I can send bigpond emails.  Also, using TalkTalk wifi I can send and receive my gmail emails.  Hence the issue is that I am unable to send bigpond.net.au emails only when I am using TalkTalk wifi.

The only conclusion I can come to is that TalkTalk is blocking these emails and so I would ask that you please look at your end to identify and remove this block. This saga is now into its 8th day.

[nambuso-TT]

Thank you very much. I need to know what device are you using when accessing your email?

[Alwaine1]

No never heard of Everymail v

and can’t see what is has to do with my issue?

[Alwaine1]

My talk talk works well EXCEPT that I cannot send emails from bigpond.net.au. I have full internet web access and can send Gmail messages ok

[nambuso-TT]

Hi there @Alwaine1  I am very sorry to hear this. I will need to run checks with you to determine the cause of the issue. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with or trying to search for something on the Internet.

[nameunknown_]

@siphosethu-TT 

Your question does not look relevant to the issue that @Alwaine1  has raised.

@Alwaine1  is unable to send email from their bigpond email account provided by Telstra, when using TalkTalk internet service, but can send from that email account using mobile data, and when connected to the internet using a provider other than TalkTalk.

[siphosethu-TT]

Hi there @Alwaine1, did you receive any comms regarding Everymail?