Tinyworld email problem

[Hadders_1]

I cannot send email from my @Tinyworld email address.  The problem started this morning and is happening on webmail and through my email client.

Incoming emails seem to be coming through ok.

Is anyone able to say when it will be fixed.

[fr8ys]

Hi,

As this is an ongoing issue and we have had a few reports today, I have raised this again with the Forum Manager to push back to the relevant team.

[Hadders_1]

It's stopped working again today.....

[fr8ys]

Probably too technical to be advised of the issue. Following breakdowns I've never known an explanation to be given.

Only time will  tell. 

[ChrisG15]

Appears to be working again.  What was the problem and will it happen again in 4 weeks time?

[mandisa1-TT]

You are most welcome:)
 

[Hadders_1]

All working again now.  Thanks for sorting this out.

[fr8ys]

16:05

The incident team have made some changes and have asked users to retry and confirm if the changes have resolved the issue.

[mandisa1-TT]

I am unable to locate your account using the information you have provided. I will send you a private message, please update the information required. Thank you.

[Hadders_1]

I've updated my profle but there does seem to be an issue at your end judging by the number of people reporting similar incidents this morning.

I can't send any email through webmail, iphone or mail client (thunderbird).  All three were working fine yesterday.

[mandisa1-TT]

Please update your profile and then confirm once done so I can assist you further. Thanks

[Hadders_1]

Here's a screen shot of what I get when trying to send email through webmail.  Clearly seems to be an issue at your end rather than my end.

[mandisa1-TT]

Thank you so much, I can assure you we are looking into this.

[mdp1234]

I have started my own thread an hour ago......

[mandisa1-TT]

Hi there @mdp1234 We apologize for the inconvenience caused. Can you please start your own thread if you are also affected, so we can get an idea of how many customers are affected and have this looked into ASAP. Thanks

[mdp1234]

I'm sorry to post on another users thread but this is not an isolated incident - it is the same thing every month for all tinyworld email accounts. It needs fixing at talktalk asap.

[mandisa1-TT]

Please update your profile and then confirm once done so I can assist you further. We will be treating it as an isolated incident and complete checks for a possible fault however we are monitoring how many customers are experiencing the same issue. Thanks

[mandisa1-TT]

Hi there @Hadders_1 . Can we please complete diagnostic checks to detect if there is a fault?