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email support

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Tiscali account is not receiving messages from Gmail

Busman104
First Timer
Private Message TalkTalk

on ‎11-11-2024 01:34 PM

Message 4 of 4

My Tiscali account is not receiving or sending messages to gmail users.  Gmail users get this message:

Your message to .....Tiscali.co.uk has been blocked.

Gmail also recommends uploading MTA-STS and TLS reporting, but I don't see how this would solve the problem

 

Please help or advise what I should do, as a Tiscali user.

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎12-11-2024 08:16 AM

Message 1 of 4

Hi Busman104, are you starting to see the mail from gmail yet?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎11-11-2024 01:48 PM

Message 2 of 4

Hello,

 

I'm really sorry. I've re-escalated this now and the team are looking into this. Thanks for the example.

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Divsec
Community Star
Private Message TalkTalk

on ‎11-11-2024 01:39 PM

Message 3 of 4

Hi @Busman104 we are told this  issue is now resolved, have you checked recently?

I don't work here and all my opinions are my own.
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