on 12-05-2021 09:21 AM
Hi, am experiencing issues with my tiscali email account. Had some error messages about imap settings on my mobile and iPad. tried to login online to reset account and get password error message. tried to reset password but email goes to my tiscali account which I can't access. can you help?
on 14-05-2021 01:26 PM
Hi Mauvin, I've sent you a personal message to get more information so that we can update the password reset tool for you.
on 12-05-2021 09:39 AM
In that case you'll need TalkTalk help to set up password recovery reset details so you can set a new password.
I'll let TalkTalk know that the password recovery options aren't available. A TT Staff member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address needing recovery and Save changes.
In due course a TalkTalk Community TT Staff member will reply here and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. If in any doubt, scan your email devices to remove password grabbing virus, trojan or other malware. Make sure the password is ultra-strong and unique to the mailbox.
When you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Just in case the mailbox has been compromised.
Main Settings menu (triple line icon top right header - mobile browser? use the desktop version) > Settings > Select the arrow by Mail / Email in the side panel > select Auto forward - untick Enable > go back to the side panel and select Filter rules - if there are any select Disable or Delete.
Advice on using TalkTalk Mail.
12-05-2021 09:22 AM - edited 12-05-2021 09:25 AM
The incorrect security certificate is being presented. Just waiting on TalkTalk to install the correct certificate chain so you don't see the error messages. No need to make any changes at your end.
Use webmail as that's good. The incident is being worked on and you can track it on the Service Status (Email) page.
I assume you can sign in to webmail?
Enter your email address and your email password, select Sign in.
Update your reset details is an option on the main menu. Use that to set up password recovery options. Then you can use the Forgotten password button in the Changing your email password help page.