cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Tiscali email not working on ipad and iphone

patajones
First Timer
Private Message TalkTalk
Message 4 of 4

Hello, 

My tisacali email is not loading on ipad or iphone. I can log in on desktop. Customer support told me that someone needs to release my email for this to work again. Apparently it has something to do with updates. I was on the phone for an hour and a half before being cut off.

I saw on another post the issue was resolved very easily for someone else. 

Thanks, 

0 Likes
3 REPLIES 3

Message 1 of 4

I've removed your pic as your email address was in it. Is mail working normally on webmail after password reset? What version of IOS and Imail are you using it? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

patajones
First Timer
Private Message TalkTalk
Private Message TalkTalk

Message 2 of 4

I Ady, 

We had already tried this but it only created more issues. Please see attached error message on ipad.

 error message

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi patajones,  It looks to me like you need to do a password reset. The mailbox is active and functional. Often when they don't work in a mail client its down to a hiccup with the client and password reset usually triggers it to clear. Use the Password Reset Tool

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes