Ask us about your TalkTalk email account and Webmail.
on 22-02-2023 04:23 PM - last edited on 22-02-2023 04:44 PM by Gondola
I also have an old Tiscali.co.uk email address but I still have TalkTalk as my ISP.
As from 20th January I am no longer able to download these emails to my MS Outlook despite attempting to change the settings as requested.
After 6 phone calls and three weeks, I was told by a TalkTalk operative that there was no point trying to do this because with a Tiscali address I will no longer be able to receive emails and that this was being rolled out to all Tiscali email address holders. He told me I should never have received the email telling me to change my settings - and yet I have just received another email. Is he correct? or another example of TalkTalk talking rubbish?
on 28-02-2023 03:44 PM
Thank you so much, you're a star.
All back to normal as from today.
on 23-02-2023 09:19 AM
Hi Lizzy8, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 23-02-2023 06:59 AM
Thank you for this.
I'm using MS 365 so as up to date as I can be.
I was variously told on different calls that -
- it's an external problem in your area
- it isn't your server settings
- are you using up to date version of chrome
- we've accidentally changed something and need to fill in a form to rectify - wait 3 days and call us back
Drives me to despair.
Any help to resolve this would be most welcome
on 22-02-2023 04:54 PM
Misinformed by TalkTalk.
If you are unwittingly still using insecure encryption settings on any device that's connecting to your mailbox, other than webmail via an up to date browser that's secure by design, then that will have been logged and you were notified by email that the continued use of insecure settings would mean your device connection would be withdrawn. Which is what's happened.
What version of Outlook are you using? Only Outlook 2016 or later is recommended by TalkTalk. You do need to update the settings to use secure mail encryption on all devices and mail collection services connecting to your mailbox. And if you have Outlook 2016 or later updated to secure settings then I can ask TalkTalk to restore access to get you back in action.
Gondola Community Star 2017-2024
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