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(old) Outlook, New Outlook and Thunderbird not opeing my email account

TimTheSurveyor
First Timer
Private Message
Message 2 of 2

Hi, Since Saturday (or perhaps Friday) neither (old) Outlook on one PC and one laptop, New Outlook on another PC, nor a new installation of Thunderbird on that PC have been able to open my email account to access my @Tiscali.co.uk emails (which are "there" as they are on-screen on TT webmail), and which I should be able to access having just paid my "Mail Plus" subscription.

"New" Outlook just shows a "you need to sign in" pop-up requesting my Password, which achieves nothing when I insert it just an error message "Something went wrong whilst setting up your account. Please try again", (I have been using it for months and it is not a new set-up), and an "IT Admin Session" id.

"Old Outlook just shows an synch error on the taskbar.

Thinking it was another Outlook glitch I downloaded Thunderbird, but this too cannot log into the TT/Tiscali email servers, despite using the same log-ons as work on the webmail. Is this another thread of the same problem that others are reporting elsewhere on here?

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi TimTheSurveyor, your mailbox is affected by a know issue. I've requested that your mailbox be unlimited. It should be working shortly.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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