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Told I am not a Talktalk customer when I am

Brompton1
First Timer
Private Message TalkTalk
Message 4 of 4

I have received another email telling me I am not a talk talk customer when I am and have been since tiscali and being told to pay for my emails. After the first time I spoke to customer service who said they will sort it . Obviously they haven’t . Please sort it as it is causing unnecessary stress.

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3 REPLIES 3

Message 1 of 4

@sabelo-TT , it's been agreed with the forum manager that they complete their profile and private notes field for you to access as per my pinned post. Link in my previous post.

 

Thanks

 

Steve

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 4

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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sabelo-TT
Support Team
Staff
Private Message
Message 3 of 4

Hi there @Brompton1, let's look into this for you. I will need to be in need of sending over a private message to you due to sensitive account information I am in need of. 

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