Unable to open webmail on Lenovo Chromebook

[Tim011]

Hi,

For a few days now I've been unable to access TalkTalk webmail on my Chromebook via the TalkTalk homepage or Mailbox manager link,  I can't even get to the webmail login page and see just the rotating curser in the middle of the page. The site I cannot access is https://apps.talktalk.co.uk/appsuite/

I can access emails via my phone app, just not on the Chromebook.

Thanks for any suggestions.

[Mandisa-TT]

Thank you so much for getting to us with your issue, do not hesitate to get back to us in the future with any queries that you might have. Enjoy the rest of your day. Take care. Bye!

[Tim011]

no thanks, appreciate your support.

Regards

[Mandisa-TT]

Perfect! Thank you so much for letting us know, is there anything else I can assist you with?

[Tim011]

Hello, I have fixed my issue, I had to clear the cache on my Chromebook, now I can access Webmail from the URL and from within the Mailbox Manager link

Thanks.

[Mandisa-TT]

Thank you so much for getting back to me, it has come to our attention that a number of customers are experiencing this and We're really sorry that you are experiencing this, we are currently collecting all the information regarding this issue and are passing it over to our email team who will look into the cause of it. Once we have an update we will post it here on community. 

[Tim011]

Yes, I'm at home with the router, this was recently rebooted with same issue where I cannot access Webmail either via URL https://apps.talktalk.co.uk/appsuite/ 

or via the Webmail link in My Account

[Tim011]

yes I'm at home with the router, also i have rebooted my Chromebook and the router, still the same issue

[Mandisa-TT]

Thank you for reaching out, let's have look. Are you at home where your TalkTalk is installed.