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Emails wont send, reject due to 'Policy reason'

ArkRoyal
Chat Champion
Private Message TalkTalk
Message 46 of 46

Not for the first time my emails will not send via my OE Classic client but will still send from the TT webmail portal. This is a big inconvenience last experienced I think in November and know from this that it is not the fault of OE Classic. 

I know other people are also experiencing this problem from time to time and will add in below the comments made by Roy Harrison with which I fully concur. Don't know if it has anything to do with it that like Roy I am receiving masses of scam emails which I then forward (when I can...) to report@phishing.gov.uk . He finished his comments with "Please can Talk talk advise? However, there is no response I can see from TT yet his post is marked as being resolved!

Please Talk Talk - do something for once and for all to correct this annoying problem. I welcome your response asap please.

 

05-02-2025 12:01 PM - edited ‎05-02-2025 12:24 PM sent by Roy Harrison

Message 5 of 5

I run a Thunderbird email client on a Windows desktop and have been doing so for many years. Recently I have had trouble forwarding emails using this as some get rejected by the talk talk outgoing server with an error message: "Reject for policy reasons". It has appeared the in the last couple of months or so, something has changed on the outgoing mail server that has become more strict in its validation of emails.

 

I can understand the blocking of some emails, although it's still frustrating, as some are spam that I am trying to forward to report@phishing.gov.uk which is the UK National Cyber Security Centre.

However, I recently attempted to forward an email I had created that was originally a simple textual email and the email client outgoing server rejected this. However, when I tried to forward it from the web mail, it worked. So, there is something perhaps too strict about the outgoing server for Windows clients compared to web mail. It seems weird, but that's my experience. Please can talk talk advise?

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45 REPLIES 45

Message 1 of 46

Meanwhile a very important message from my bank via adobe went into my spam yesterday.  Just as well I checked before phoning them today. To be clear this was the spam folder within the TT webmail portal. What is TT playing at here!!!

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Message 2 of 46

Hello,

The exact same problem is back again today just 4 days later. Cannot send out emails from email client OE Classic and receive same error message that it is for a Policy Reason. What on earth is going on here please? I have other problems to deal with and could do without this TT error ongoing. I was simply trying to send a message to report@phishing.gov.uk ...  Please help me.

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Message 3 of 46

@siphosethu-TT, I have removed the email address that was displayed for several hours today in message 33.

 

@ArkRoyal, please never display email addresses in the public thread. The Private Notes area in Personal Information in your community forum profile is there for this sort of thing. 

Gliwmaeden2, a fellow customer.
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Message 4 of 46

You too, thank you. Bye. 😄 

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Message 5 of 46

OK - will make a note for the future!!

Have a great bank holiday weekend and thanks again.

 

Message 6 of 46

. Nothing much, we just had to run checks on it. I ran a line test, and it looks like maybe that might have triggered it. Thanks

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Message 7 of 46

Bank Holiday coming up so guess maybe you have gone home now. Thanks anyway:)

Message 8 of 46

Just tested send emails again and this time they were sent:)

Don't know what you did if anything but would be interested to know.

Success!

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Message 9 of 46

I usually use my email client OE Classic but currently have no choice but to respond to emails and send within the TT webmail.

This has happened before so I know it is not the fault of OE Classic but instead server sending policy. Last time was in November 2024.

Have been with OE Classic for a long time.

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Message 10 of 46

Let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

 

How are you accessing your email?  Thanks

 

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Message 11 of 46

Problems sending to anyone - different addresses and domains.

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Message 12 of 46

Are you having problems sending emails to everyone, or just an individual or single domain name (e.g. @gmail.com)? Thanks

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Message 13 of 46

Thanks

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Private Message TalkTalk

Message 14 of 46

It is XXXXX REMOVED FOR SECURITY REASONS 

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Message 15 of 46

Thanks, sorry about that i just had to confirm. Please provide me with your email address with the problem. Thanks

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Message 16 of 46

Its Windows 11 Home 

Version 10.0.26100 Build 26100

Answered these questions previously - all in the email thread

Just saying, so don't take offence 🙂

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Message 17 of 46

I need to know the operating system on your Laptop? Thanks

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Message 18 of 46

Aways my laptop - only device.

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Message 19 of 46

I need to know what device are you using when accessing your email? Thanks

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Message 20 of 46

No worries will just run checks on this and hopefully have it resolved as soon as possible. Thanks

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