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email support

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Unable to receive mail on Windows 10 mail

Nigel23
First Timer
Private Message

on ‎13-04-2023 06:35 PM

Message 5 of 5

Help. I have just set up all the new incoming and outgoing server and other details for a tiscali e-mail address as shown on the TalkTalk guide to setting up Windows 10 mail, and I can send but not receive e-mails. I have the same problem on a Nokia Windows phone. I have changed password to no effect.

I have checked that the e-mail address is listed on My Account - it is.

Any suggestions?

Nigel23

 

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4 REPLIES 4

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Nigel23

on ‎24-04-2023 11:47 AM

Message 1 of 5

Hi Nigel23, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Nigel23
First Timer
Private Message

on ‎19-04-2023 11:24 AM

Message 2 of 5

I have added the details in my private notes. Thank you for working to resolve the problem. Many thanks.

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Ady-TalkTalk
Support Team
Staff
Private Message

on ‎17-04-2023 09:10 AM

Message 3 of 5

Hi Nigel23, you need to add your affected email addresses in private notes in your community profile. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎14-04-2023 08:31 AM - edited ‎14-04-2023 08:31 AM

Message 4 of 5

@Nigel23, your post is in the queue for attention. 

 

I'll move the one you added elsewhere (to another customer's thread) out of the way to avoid confusion. 

 

Staff reply Monday to Friday during the day. 

 

Add your Talktalk landline number  / account number to Personal Information by going via your avatar/name; settings. SAVE CHANGES. This is for staff to identify your account. 

 

It's best not to post further before getting a response from staff, to keep your thread moving forward in the workflow. 

Gliwmaeden2, a fellow customer.
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