Unable to add emails to mailbox

[ealice]

Hi 

This morning I changed the ownership of my dads talktalk to me. 

I was told that the emails in the mailbox would also transfer but that is not the case.

I want to add my families emails to the mailbox but when I try to it says that there is technical issues.

Is there anyway you can help??

[Ady-TalkTalk]

Hi ealice, thanks for your patience. I'm sorry for the delay. I've been on unplanned leave. I've added the mailboxes to your account as requested. 

Ady

[ealice]

Hi, 

That's great thanks I have replied to your message and completed the tasks if we can get this sorted quickly I would be very grateful

[Ady-TalkTalk]

Hi ealice, if you're getting an error you're not going to be able to add them. I can do that for you. I've sent you a personal message to verify security information. 

Ady