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Unable to send Tinyworld emails

Rich1199
First Timer
Private Message TalkTalk
Message 7 of 7

I'm unable to send emails from my Tinyworld email address. They are being returned as 'undeliverable' with the code:

550 5.7.1  Reject for policy reason

 

This is similar to an issue I had in late January.

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6 REPLIES 6

Message 1 of 7

Great. Thanks for letting us know

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Rich1199
First Timer
Private Message TalkTalk
Message 2 of 7

Working OK now, thanks for sorting this.

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nambuso-TT
Support Team
Staff
Private Message
Message 3 of 7

Thanks for advising @fr8ys 

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fr8ys
Community Star
Private Message TalkTalk
Message 4 of 7

16:05

The incident team have made some changes and have asked users to retry and confirm if the changes have resolved the issue.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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nambuso-TT
Support Team
Staff
Private Message
Message 5 of 7

@fr8ys thank you very much for advising.

 

@Rich1199 I am very sorry to hear that you are experiencing issues with your emails, we are working on this as priority to ensure that your services are back up. Thanks

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fr8ys
Community Star
Private Message TalkTalk
Message 6 of 7

This has been raised as an incident and being looked at by the incident team.

 

As it's affecting many people there is nothing that you can do individually that will resolve this.

 

Updates as they are received will be advised.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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