It will take a while to sort as there are many customers in the same position and the backroom staff are working through these.
If the person you spoke to or chatted with said they have passed it through for action, you will have to trust they have done so.
Staff here have no input in actually carrying out the procedure, and with the large numbers, it's probably not feasible to check.
Please see here for information on what has been happening on line. It may be worth your completing this in case you need to come back in a few weeks time.
https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...
Please post back once you have completed the required information so support staff can action for you.
Thank you
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
