Unable to send emails

[Ianmac321]

Our home broadband service is with TalkTalk in my name but my wife has a talk talk email address and is now being asked to subscribe to Everymail. Can she continue to get free access via our broadband account though it is in my name? I don’t have a talk talk email address si it would just be for hers. Thank you 

[Mandisa-TT]

Thank you so much for getting back with and happy to hear that your issue is now resolved. Do not hesitate in the future for any assistance. Thanks.

[Ianmac321]

Hi, yes she was. She’s signed up to Everymail now so nothing further needed on this query. Thanks to everyone for their replies and advice. 

[siphosethu-TT]

Hi there again, please note that since they email account was on a disconnected account, we're unable to link it to an active account. Are they getting comms asking them to sign to Everymail? Thanks

[siphosethu-TT]

You are most welcome. Thanks

[Ianmac321]

Hello, thank you for your comments, much appreciated.

[sabelo-TT]

@Ianmac321, thank you for this. we will have a look into this matter and respond with feedback to you 🙂 

[Gliwmaeden2]

There are a few other people also trying to get the email address for someone else linked to a current broadband account, @Ianmac321, but if the original address NEVER belonged to the current broadband account holder, I suspect these may encounter more issues.

Talktalk only mentions connecting old email addresses for the current account holder if the previous account holder name matched the present one.

It's slow enough getting the ones that definitely qualify processed and up and running for sending again  - so expect this to be challenging. 

Staff are not on here over the weekend. 

[Ianmac321]

Hello, her email address may have been linked to when she had her talktalk account, but that was a long time ago, over 10 years ago when she lived at another address. Thank you 

[amahle-TT]

Thank you, you did mention that your wife previously had a broadband account with Talk Talk so if I may ask is the email address listed on your profile linked to that Talk Talk account?

[Ianmac321]

Hello, she’s had the email address for many years and had an account with Talk Talk at the property she previously lived at.

thank you for all your help.

[Mandisa-TT]

Thank you for sharing the details @Ianmac321. Could you please confirm if the email address you provided for your wife was ever associated with a disconnected account that you may have had with us previously?

[Ianmac321]

Hello, thank you very much, I have added my wife’s email

address in the private notes section 

[Ianmac321]

Hello, thank you very much, I’ve put my wife’s email address in the private notes. 

[sabelo-TT]

@Ianmac321, do confirm once details have been updated. 

[fr8ys]

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you