Unable to set up talk talk email on iPhone app

[Bach1]

unable to set up talk talk email on iPhone app.

[amahle-TT]

 Hi there@Bach1, please do let us know how it goes, @nameunknown_  thank you!

[nameunknown_]

@Bach1 

Log in to the Mailbox Manager, and click on the 'Add Mailbox' button.

[Bach1]

How do i set up another email account?

[nameunknown_]

@Bach1 

I see that you had access via the iPhone mail app until you changed your password, which you say you did via TalkTalk webmail, presumably using the 'Forgot your password' link.

There have been oher cases where the server settings and login details are correct, yet the account cannot be accessed using an email application, where this has been resolved by deactivating and reactivating the account via the TalkTalk Mailbox Manager, https://apps.talktalk.co.uk/myaccount/#/login.

Log in to the Mailbox Manager using your email account address and password, then select 'Mailbox Manager' on the left. Clicking on the arrow to the right of the email account reveals options that include 'Deativate Mailbox'. Deactivating the account does not delete emails in the account. You need to have at least one other email account with admin access rights before you can deactivate the email account, so if you currently only have the one email account, then add another email account with admin access rights, then log out, and log back in using the new email account.

Let us know how you get on.

[siphosethu-TT]

Please note that if you are able to access your emails via webmail, I advise you use that as we don't support third party. Thanks

[siphosethu-TT]

Are you able to access your emails using another device? Thanks

[Bach1]

Yes up until last week I was able to access my talk talk emails via my iPhone mail app. I don’t want to install talk talk mail app.  I was promoted to change password last week, which I did via webmail talk talk and since then unable to access my emails via iPhone mail app. It states that iPhone mail app does support talk talk mail. I have spoken to apple support who have gone through it with me (deleting talk talk mail and then adding talk talk mail account) but same problem. Apple advised me to contact talk talk support. Does talk talk mail support apple mail app? I don’t think so, despite saying it does on talk talk website and your support team. Spoken to talk talk technical support this am, again gone through it all and then was told to contact apple!  

[siphosethu-TT]

Hi there @Bach1, I'll need you to use a web browser. Simply go into any web browser and search TalkTalk webmail, it should direct you to a sign up/login page allowing you to access your emails. Thanks

[Bach1]

No its apple app

[Mandisa-TT]

Please confirm if you are using TalkTalk Mail App to setup your talktalk mail or if you are using a 3rd party?

[Mandisa-TT]

Please confirm if you are able to setup your mail on a different email app?

[Bach1]

Yes currently on IOS 18.6.2

deleted account, reapplied - same thing again.

[Mandisa-TT]

Make sure your iPhone is running the latest version of iOS.  You can try to remove and re-add account.

[Bach1]

Yes they are, just checked it. 

[Mandisa-TT]

I understand, can you use the link below to check your setting if there are the same.

Email settings to access TalkTalk emails

[Bach1]

Yes I have restarted my iPhone. 

[Mandisa-TT]

I understand, have you tried to reboot your device, sometimes, restarting your iPhone can resolve setup issues.

[Bach1]

I am getting error Password incorrect (I have changed password twice) still the same error.

I am setting up on IMAP.

[Mandisa-TT]

Thanks @fr8ys for assisting.

[fr8ys]

Hi,

How far do you get in setting up? 

Are you using imap or pop?

Any error messages?

Are you using the correct settings as detailed here?

Please let us know so further help can be offered.