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Waypoint

Gilbeh
Conversation Starter
Private Message TalkTalk

on ‎04-04-2026 05:00 PM

Message 2 of 2

Just went onto my email and there was an email saying I’d requested to change password and code would expire in an hour.   Don’t think I touched anything by mistake.   Then I saw top of screen saying waypoint downloading but it failed.  The email has disappeared.

 

Anyone know what waypoint is please.

 

Heather

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎04-04-2026 05:26 PM

Message 1 of 2

Contact Talktalk support directly to deal with this issue  - the sooner the better, @Gilbeh.

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

 

And also run a virus check on all devices.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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