e mail hack

[debbiejh]

Hi

Today I had my e mail hacked REMOVED FOR SECURITY by supidly following a notification from a talktalk scam .I have changed my password but is there anything else I have to do to secure this ?

I have also lost my contacts list and all my previous e mails which is distressing .

Please can you advise me if I can retrieve this information and how to go about it

Many Thanks

Debbie Hancox

[fr8ys]

Hi,

I've removed your email address from open view as it's not advisable to publicly show.

Please could you put the affected email address in your private notes field in your profile where only you and support staff can view this.

If you haven't already done so I'd suggest you do a virus scan of the device where you clicked the link.

You might also contact any people you are aware of who were in your address book to look out for scam emails as it's highly likely they too will receive them.

Unfortunately I'm not sure it will be possible to retrieve your contact list, but I will leave support staff to advise on this.

[ferguson]

So sorry to see this, but please don't exacerbate the issue by posting your email address on a public forum!

You have done the right thing in changing your password. The support team here will advise on the other points you raised.