email login issues

[Heathertoes]

I was logged out of my email overnight on my phone.  I attempted to log back in and it said wrong password.  I attempted on my laptop but it said wrong password even though I have it stored.  I clicked on the link to reset my password and I know that I have recovery phone number but I have not received a message link.

I know that no one has hacked my email as I have a strong password.  Can anyone help.

[Mandisa-TT]

Thank you.

[Heathertoes]

Done

[Mandisa-TT]

Please could you DM (Private Message) me your full talktalk.net email address that you are query

Do not post this information publicly on the thread.

[Mandisa-TT]

Thank you.

[Heathertoes]

talktalk.net

[amahle-TT]

Could you please tell me the last part of your email address? This is the section after the @ symbol.

[amahle-TT]

Alright, please bear with me as I look into this. 

[Heathertoes]

Hi, I tried through incognito mode and it still says password incorrect and won't send me a link to reset

[amahle-TT]

Hi, thank you for getting back to us can you please try logging in through a different browser or using incognito/private mode.

[Heathertoes]

Hi, I tried this and is still isn't working, thanks

[mandisa1-TT]

Please clear browser cookies and cache and try again.

[Heathertoes]

Yes, that's correct

[mandisa1-TT]

Hi there @Heathertoes I would love to assist you with your query, just to confirm are you using webmail to access your emails?