email

[EricAS]

I have a legacy ukgateway account. I used it with the original login address but then was able to use my own name,ukgateway.net.

A few years ago at one of the migrations of system, I had to use my original login but it would still accept emails in my own name.

A short time ago I was hacked. I changed my password but now only receive emails in my original login and not my own name.

I've had several unsucessful attempts with Talktalk help to fix this.

I've been using my named address for many years with masses of different people.

How can I get the system to enable me to receive emails sent to my named address?

[nomfezeko-TT]

Hi there @EricAS, thank you for reaching out to us regarding your email issue. I understand how important it is for you to receive emails at your named address, especially since you've been using it for many years. Let’s work together to resolve this. I will require some information from you privately so we can then have a look into this so we can assist accordingly, is that okay with you?

-Fez.