Reject unwanted email

[Alan-W]

How can I reject emails friom certain addresses such that the sender receives a notification that the mail has been rejected?

What does reject with reason do?

[Mandisa-TT]

Hi @Alan-W I acknowledge that you have not yet received a resolution to your query. Ady previously escalated your issue to OpenXchange, but unfortunately, no updates have been provided. I have taken the initiative to re-escalate this matter on your behalf. I understand that the delay is inconvenient, and I sincerely apologize for any frustration this may have caused. Thank you for your continued patience.

[Alan-W]

@ferguson You make a good point about revealing an active email address but blocking is not the answer as scammers/spammers never use he same email address twice. I'd be blocking hundreds of bogus email addresses.

[ferguson]

Wouldn't it be easier just to Mark as spam and/or Add sender to Blocklist?

[Billx]

That command might be the only one available that can do the job,

I am still testing.

[ferguson]

@Alan-W 

Why would you want to "reject with reason" a scammer/spammer, rather than just blocking them? Surely that would only serve to confirm that they have reached an active email address, thus making it more valuable for recycling to other miscreants. 

[Billx]

I don't think @Alan-W has subscribed @sabelo-TT 

That's why he wants to strangle them at birth, if possible

[sabelo-TT]

@Alan-W, I completely understand your concerns about this. Have you tried unsubscribing/blocking the emails you wish to not receive on your end?

[Alan-W]

Hello @sabelo-TT 

To be clear, in settings I have created rules to look for certain strings in the senders address (and other parts of the header) and to ‘reject with reason’ these mails. I don’t want to see these mails but I want the sender to know they have been rejected. I guessed this is what 'reject with reason' does. Is this what the text box is for? You cannot create this action without typing something in the text box. What does this action do?

Also, the webmail's completely useless and pointless spam filter intercepts incoming mails before my created rules are applied so I still get these mails, just delivered to a different folder, the spam folder instead of the inbox folder. What is the point of this? I want to disable the spam filter because it mostly gets it wrong and it’s pointless anyway. These mails are still received and have to be dealt with. I'd rather all mails went to the inbox and I'll decide which are spam.

[sabelo-TT]

@Alan-W, just to understand this further on a clear state. In summary, you want to create a system where, if someone sends you an email, they automatically receive a message from you informing them that their mail has not been delivered, even though you can still see their email in your inbox. Correct? 

[Billx]

Hi @nomfezeko-TT 

I think you got it a bit wrong again.

The only program that does the "reject with reason" command is TalkTalk webmail

Servers cannot be accessed by ordinary users.

Email clients might have their own email filters, which will not always be compatible with TalkTalk webmail filters.

What is required is to get the definition of the "reject with reason" command from TalkTalk/Open-Xchange.

Bill

[nomfezeko-TT]

Hi there @Alan-W ,the "reject with reason" action in email rules is a feature that allows you to automatically reject incoming emails based on specific criteria you set in your email client or server. 

-Fez

[Billx]

@Alan-W , @siphosethu-TT 

By the way, I've been waiting for the answer to the same problem. I have been very, very patient.

What's happened to @siphosethu-TT 

I mean, she is one of the TalkTalk Staff, isn't she?

Or, is she a BOT?

Bill

[Alan-W]

Hi Siphosethu

Yes my internet is working fine.

As a footnote, your email to me from 'no-reply@community-notifications.talktalk.co.uk' went to my SPAM folder !!

Alan

[siphosethu-TT]

Hi there @Alan-W, will just need to run checks on this. Kindly confirm if your internet is working fine. Thanks

[Alan-W]

Philile. Just like Ady you can't answer my question so you have stopped communicating.

Have you found out yet what 'reject with reason' as an action in email rules actually does?

I have set a rule to 'reject with reason' emails with certain strings in the semders address but have no way to know what it is doing.

Very annoyingly the completely useless and pointless spam classification roots out mails so the rules cannot be applied.

You can mark mails as not spam but the spam filter still classifies them as spam and visa versa. In fact, all it does is, seemingly randomly, puts some mails in a box called SPAM instead of a box called INBOX. What is the point of this? just let me sort out what is SPAM.

Please tell me how to disable the spam filter and get rid of the SPAM box.

[Billx]

You are spot on, @Alan-W 

We are both looking for a definition of  ‘REJECT WITH REASON’

And does it act after or before the email arrives at the Inbox? I think it might act, only after. And that's why it might miss, spam email already filtered to the Spam folder.

Other commands, seem to behave similarly like you say, acting only after they have been split into Inbox and Spam folders

We need this escalated, no only to TalkTalk, but also to Open-Xchange.

Why does Open-Xchange not provide any documentation, for using these commands?

How can one use a command, if it's not defined?

Bill

[Alan-W]

Thanks Philile, but you miss the point. I don’t want to block particular senders; I want to reject ALL spam mails which originate always from new addresses. It is easy to spot these by looking for strings in the header particularly in the ‘FROM’ field.

I can make a rule to ‘REJECT WITH REASON’ all mails which contain specified strings. EXCEPT nobody knows what this action actually does. Somebody has written a piece of software but nobody knows what it does.

Also, annoyingly, emails are directed to SPAM before my rules are applied.

Please tell me what REJECT WITH REASON does and what I should enter in the REASON text box and who will see what I enter.

[Philile-TT]

The way to reject emails is by adding them to the blocklist. 

There's a few ways that you can add senders to blocklist

Within the email 

1. Select the Ellipsis (3 dots) top right
2. From the dropdown menu select Add sender to Blocklist
3. You'll get a confirmation screen, if you're happy select Add
4. You can then select Delete from top left of email

From the inbox

1. Select the emails that you want to block by adding check mark to the boxes on the left
2. When you have selected the ones you require
3. Select the Ellipsis (3 dots) at the top
4. From the dropdown menu select Add sender to Blocklist
5. You'll get a confirmation screen, if you're happy select Add
6. Whilst these are highlighted you have the option to delete these by selecting Delete at the top of page

-Phili 

[Alan-W]

It remains one of life's unsolved mysteries. What does "reject with reason" actually do?

Does it do anything?

Amazingly, somebody has written a fancy piece of software but nobody knows what it does, or even if it does anything at all.

[Ady-TalkTalk]

No you don't. If I could have answered faster I would have, in fact the only reason I didn't post back sooner is that I thought I'd have an answer sooner.

Ady