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email support

Ask us about your TalkTalk email account and Webmail.

lost imap access for pipex email

domiwoolly
First Timer
Private Message

on ‎07-03-2023 12:26 PM

Message 5 of 5

Hello

 

I've updated all my email settings and I would like my email reactivated again, have put email address in private notes.

 

thanks

 

4 REPLIES 4

Ady-TalkTalk
Support Team
Staff
Private Message
In response to domiwoolly

on ‎08-03-2023 12:57 PM

Message 1 of 5

Hi domiwoolly, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

LIZHELMAN
Participant
Private Message

on ‎07-03-2023 01:48 PM

Message 2 of 5

Please can you let us know when things have been reactivated. Thanks.

LH
0 Likes

domiwoolly
First Timer
Private Message
In response to Gondola

on ‎07-03-2023 01:41 PM

Message 3 of 5

apologies my bad, not 'again' I had copied txt from another post and missed that.

 

Yeah it was an Outlook 2016 set on 143, which has now been changed to 993 and ssl/tls

thanks for checking

Gondola
Philosopher
Private Message TalkTalk

on ‎07-03-2023 12:40 PM

Message 4 of 5

Reactivated again?

 

OK, 've requested that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that but timescales are only an estimate. Until access is restored ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 or 110 or 143 were used?

Gondola Community Star 2017-2024

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