@annecossey, please just follow up on this thread, rather than anyone else's for the same issue, as it can otherwise cause confusion in the replies.
If you lose track of where you posted, you can check back to threads in the ACTIVITY area of your community profile - just make sure that the original poster of the topic was actually you.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
