Welcome back.
I thought we'd covered this in 2019 when you'd disabled the inherited Blocked Senders filter rule. Have you checked in webmail and deleted all Filter rules so we're sure there's absolutely nothing affecting the incoming mail to the Inbox?
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
- Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
- Scroll down to Private notes to add email address(es), notes and references etc
- After checking and updating, Save changes
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Mail not reaching the Inbox could mean there's a Filter rule that's diverting, discarding or blocking mail.
- To check, select the Main Settings menu icon triple line icon top right on the blue header
(Mobile browser? use the desktop version)
- Select Settings from the top of the menu
- Select the inward facing arrowhead by Mail (or Email) in the left side panel
- Select Filter Rules
If there's no rule defined, that's perfect
- To delete a Filter rule including any Auto forward
select the Dustbin icon to the right of the rule
The icon background will turn red
- To confirm you really want to delete this Filter rule
Select the blue Delete button
Please do delete all filter rules.
