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email support

Ask us about your TalkTalk email account and Webmail.

no emails for 10 days

tolly12
First Timer
Private Message TalkTalk

on ‎15-02-2026 03:26 PM

Message 7 of 7

I cannot receive or send emails suddenly after feb 5th. I also cannot get any activity with webmail, also feb 5th. I use Thunderbird on my desktop, TalkTalk on my tablets and also have a Gmail address which is working fine.

I did phone on 10th feb and was told the systems were not working and that someone would phone me back. Still no word! I have seen other people on the internet complaining about the same problem. What is going on please? 

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6 REPLIES 6

Philile-TT
Support Team
Staff
Private Message

on ‎16-02-2026 07:13 AM

Message 1 of 7

@tolly12 just to confirm this is also happening when you are using webmail? 

Phili
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Philile-TT
Support Team
Staff
Private Message
In response to tolly12

on ‎16-02-2026 07:06 AM

Message 2 of 7

@tolly12 I will look into this for you. 

Phili
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fr8ys
Community Star
Private Message TalkTalk
In response to tolly12

on ‎15-02-2026 09:07 PM

Message 3 of 7

@tolly12 thank you.

 

Hopefully support staff will be able to respond tomorrow.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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tolly12
First Timer
Private Message TalkTalk

on ‎15-02-2026 09:00 PM

Message 4 of 7

Yes I am a Broadband customer, not had anything about Everymail and Mail Manager antEbellum are also affected.

I had 1 email with my Talk Talk Bill and a update that there was an issue with My Account.

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fr8ys
Community Star
Private Message TalkTalk

‎15-02-2026 04:10 PM - edited ‎15-02-2026 04:11 PM

Message 5 of 7

If you can respond to the previous post please and complete your profile so your account can be traced it will help the support staff look into your issue.

 

Can you also include your affected email address in the private notes field which only you and staff can see.

 

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

Have you tried logging into Mail Manager? Is this affected too?

 

https://apps.talktalk.co.uk/myaccount/#/login

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk

on ‎15-02-2026 03:52 PM

Message 6 of 7

Are you a broadband customer?

 

Have you ever received an email asking you to subscribe to Everymail?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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