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"Sent Messages" missing from emnail

NickD66
Popular Poster
Private Message
Message 2 of 2

Hi,

Noticed today that all my historic sent emails are not showing. Everything since 29th Oct 23 is missing. Missing in Outlook on my laptop, on my iPhone and in webmail. This is thousands of emails. Cannot find them anywhere in Outlook in say another folder and nothing in Trash or Deleted. They are just not on the server. Need help please.

Nick

Mail Plus Email Account

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Nick, sorry to hear that. When did your mailbox get migrated to the new plaform? Was that around the same time.  If the mails aren't showing in webmail they're gone. We don't offer a backup service and we do advise you to keep a regular backup to avoid such issues. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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