scam emails

[hiltennis]

I have been receiving 2 or 3 emails a day saying they're from TalkTalk asking me to verify my account, that older versions of Mailbox emails are being disconnected, that I need to update as I'm using an out-of-date version of an email application etc. & asking me to click a link. I haven't clicked, have treated them as scams & blocked the sender. But they keep coming. And I have been having some difficulty sending emails from my phone, though not in receiving them.

Are they all scams & can I stop them? Is the problem on my phone just coincidence?

Any help gratefully received.

[fr8ys]

@Jonesedith1969 Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Jonesedith1969]

I have had msg saying can no longer send emails until subscribed so you asked for name bank account details and then I submitted but still not sending my mails help have I been scammed I have talktalk account for years although no longer talktalk customer 

[fr8ys]

@GBy123 please stick to your own thread as, ironically, posting on other people's threads is seen as spam under forum guidelines.

[GBy123]

Same here - been going on for weeks (seems to be after I was put onto New Outlook).   Now have about 6 a day from a variety of strange addresses - addressed to to two random recipients...      I have reported as phishing, put into junk, deleted and everything but definitely not clicked anything.    Absolutely fed up with them and concerned there has been some sort of data breach.     

[Ady-TalkTalk]

Is this still happening? I've checked the systems and there's nothing to suggest you should have problems with sending in mail clients.

Ady

[hiltennis]

It’s just from my phone. Webmail seems to be OK. 

[Ady-TalkTalk]

Hi hiltennis, can you send from TalkTalk webmail or is that the problem you're having on your phone? 

Ady

[hiltennis]

Thanks for this. No I haven't clicked on any links, I think the issue on the phone is a separate matter. I just wish TalkTalk would sort something out so that I don't keep getting so many. I shall keep reporting them as phishing & hope something can be done!

[fr8ys · Accepted solution]

Hi,

It's a scam.

If you hover over the senders details it's also unlikely to be a TalkTalk email address.

Whatever you do, do not click on any links as this could compromise you account.

Have you perhaps already clicked on a link? If so this may be linked to your issue sending mail. In which case change your password and run a scan using whatever software you use on the phone to check your malware.

TalkTalk have requested that spam mail be reported to them.
How to do this can be found here
https://community.talktalk.co.uk/t5/Articles/Phishing-emails-amp-everything-you-need-to-know/ta-p/30....
Thank you.