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email support

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someone has hacked into my email,

SylviaMathieu
First Timer
Private Message TalkTalk
Message 3 of 3

someone has hacked into my email. I changed my password and noticed my  address book is emptying I cannot receive or send emails. Friends have received emails with weird messages, like "I am sick, or would like them to buy something for me and forward it to me" which were not from me. 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi SylviaMathieu, I've disabled the mail forward in your webmail. You need to run a good quality Anti Virus and Malware scanner on all your internet connected devices. Then reset the password for that mailbox. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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zebidee88
Philosopher
Private Message TalkTalk
Message 2 of 3

We have  a 92 year old friend who had the same thing, I have just had a look at her email settings and found that someone had redirected all incoming email to a gmail account which she does not own, and sent emails were being deleted. If you can log into your email have a look in settings, all settings, rules.

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