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email support

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Hacked email

Geo97
First Timer
Private Message TalkTalk
Message 3 of 3

No emails for several days and contacts getting requests for financial help.

Email inbox is empty no contacts showing in address book. Had an email from hudsonz0991@gmail.com anyon else had the same issues

 

2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Geo97, I guess you've opened one of the emails supposedly from TalkTalk and you clicked on a link to log in. I've turned off the mail divert that had been setup. You now need to run a good quality AntiVirus and Malware scanner on all your internet connected devices then reset the password for the affected mailbox. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

You'll get a reply from staff after the weekend, @Geo97.

Gliwmaeden2, a fellow customer.