If the hacker has maliciously deleted them, there's no way to retrieve them if they are not even in Trash, @ElaineMartin45.
Webmail is not backed up by the host company, so we always need to keep copies / screenshots of really important stuff.
You need to reset your password after being hacked and run antivirus/check for malware on all your devices.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
