Change the email address for TalkTalk communications

[johne53]

I need to change the email address that TalkTalk uses to send me bills and notifications etc. I've logged into my account but I can't find my exiting email address anywhere. Can anyone tell me where to find it, so I can change it?

[johne53]

That's the problem. I don't have My Account. I only have Account Support (I'm using a Windows PC with Microsoft's Edge browser). I'll just leave it a while in case they're in the process of updating stuff.

[KeithFrench]

Online chat is in my account under help & support. Are you on a mobile or a PC when you access it & what browser are you using?

I find that Opera is the best browser for this.

[johne53]

I just visited the page for contacting TalkTalk Help & Support which advised me to log in to My Account and start a chat. But there's no option to start a chat either!

Maybe TalkTalk are in the process of changing their web site and it's not quite working yet? I'll leave it for a week and then try again.

[KeithFrench]

Mine was from this morning. Perhaps there are differences based on the package that you have compared to mine?

[johne53]

TalkTalk must have updated their web site. Here's what I see when I login to my Dashboard:-

TalkTalk Deshboard (new?)

[KeithFrench]

It is Account & settings, not Account settings:-

Account & Settings

[johne53]

I don't see Account Settings any more. I do see something similar called Account Support which offers something called Request your personal data but I still can't see my personal details 🤔

[KeithFrench]

From the Dashboard in MyAccount, click on Account & Settings. It is under My personal details.