email support

johne53 · 7 hours ago

I need to change the email address that TalkTalk uses to send me bills and notifications etc. I've logged into my account but I can't find my exiting email address anywhere. Can anyone tell me where to find it, so I can change it?

Billx · 2 hours ago

@JohnE5

Yes, "they're in the middle of changing everything"

I saw this announced in a different TalkTalk page, a week or two ago. But I don't remember which page it was.

They said that some customers would see the current version of MyAccount, and others the newer one.

Unfortunately, those customers who see the newer version, are finding that it does not work.

By the the way, the newer version looks terrible.

johne53 · 3 hours ago

Yeah, I think so. I'll leave it until next week, just in case they're in the middle of changing everything.

ferguson · 3 hours ago

Oh dear! Back to TalkTalk support then I fear.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

johne53 · 3 hours ago

Thanks @ferguson. Initially that looked very promising. I saw a checkbox saying Change my email address but as soon as I clicked it, it took me to the Dashboard page that I posted earlier 😐

ferguson · 3 hours ago

@johne53

When logged in to My Account try this link and see if it works?:

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

johne53 · 4 hours ago

That's the problem. I don't have My Account. I only have Account Support (I'm using a Windows PC with Microsoft's Edge browser). I'll just leave it a while in case they're in the process of updating stuff.

KeithFrench · 4 hours ago

Online chat is in my account under help & support. Are you on a mobile or a PC when you access it & what browser are you using?

I find that Opera is the best browser for this.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.

johne53 · 4 hours ago

I just visited the page for contacting TalkTalk Help & Support which advised me to log in to My Account and start a chat. But there's no option to start a chat either!

Maybe TalkTalk are in the process of changing their web site and it's not quite working yet? I'll leave it for a week and then try again.

KeithFrench · 5 hours ago

Mine was from this morning. Perhaps there are differences based on the package that you have compared to mine?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.

johne53 · 5 hours ago

TalkTalk must have updated their web site. Here's what I see when I login to my Dashboard:-

TalkTalk Deshboard (new?)

KeithFrench · 7 hours ago

It is Account & settings, not Account settings:-

Account & Settings

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.

johne53 · 7 hours ago

I don't see Account Settings any more. I do see something similar called Account Support which offers something called Request your personal data but I still can't see my personal details 🤔

KeithFrench · 7 hours ago

From the Dashboard in MyAccount, click on Account & Settings. It is under My personal details.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.

email support

Change the email address for TalkTalk communications