unable to access emails via my phone app

[nettynewton]

i cant access my emails via my app on my iphone anymore.  Ive followed the step by step instructions and after ,verify' it keeps saying a password needs to be added to the email address.  There is a password already there.  I been down the route of setting a new password but it still says the same.  All other info seems to be correct.  Both my daughters are having the same problem.  What am i doing wrong?

[Gondola]

Hi nettynewton 

Check you can access your mailbox via webmail.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Let us know if the mailbox is working for both send and receive. Or if you receive an error message on sign in and if so what that error message says.

If webmail works it's quite possible that the mailbox has been limited to webmail only access because someone has a device accessing the mailbox using insecure settings. Insecure settings are no longer acceptable for TalkTalk Mail. 

Further advice will follow once you let us know if webmail is working.