Appalling service from talktalk

[Wingcowyn]

I reported a fault today stating that i could not make or receive calls on my landline which is connected via the eero fibre app. After spending 3 hours on chat and performing numerous procedures such as resets i was told that my case would be escalated to the appropriate team.
Within a short time I received a text from talktalk stating that following the engineer’s visit my fault had been fixed. I texted back to say that no engineer had visited and that i was still unable to make or recieve calls on my landline. This could not be delivered i assume because that number did not recieve texts. How crazy is it to text people with incorrect information and then prevent them from correcting it.

On checking my account, i saw that it logged a fault, case no. REP-14805025, but stated that it had been fixed and the case had been closed. This is extraordinary to say the least, considering that it had not been fixed and i am still unable to make or receive calls.

I see that it is impossible to contact  talktalk at this time of night and so will have to wait until tomorrow before contacting them on chat .
The problem is that i cannot afford to spend another 3 hours on chat tomorrow . Has anyone got any suggestions?

Thanks,

Peter

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I can see your other topic and hopefully my colleague Arne will respond to your topic today.

Thanks

Michelle

[Keftedaki]

My only suggestion is to leave TalkTalk as soon as possible!
Sorry that this isn’t really helpful to your problem but I’ve recently left TalkTalk because I never wanted to be a customer of theirs in the first place and was unfortunately automatically transferred from Shell.
They cocked up the first direct debit, then threatened penalties for late payment, after sending a text to say that it was their fault. I made a card payment and thankfully wasn’t charged a penalty but I’m not happy with how they run their business. They don’t sort problems out very quickly. 
I’m only on here after posting a request to remove my account details because they won’t close my account even though I’m no longer a customer.  I’ve phoned them a couple of times to request removal of my information from their records but they haven’t. They even sent me an email a few days ago, to say I had a new bill… for zero!
I left them and they’re still annoying me; they shouldn’t even have an account open in my name any more. 

[Michelle-TalkTalk]

Hi Peter,

Thanks for confirming 🙂

Michelle

[Wingcowyn]

Hi all,

Thanks for your input. My telephone is now working. I have been unable to log into my community account to post an answer sooner, since for some reason it does not recognise my email address. I have accessed it now by logging into my talktalk account first.

Thanks,

Peter

[Michelle-TalkTalk]

Morning,

Is your voice service now working since your last post?

Thanks

Michelle

[ferguson]

@Wingcowyn 

The issue is now reported as resolved, can you check if it's working for you?

[Gliwmaeden2]

Talktalk's emails seem to be a law unto themselves, @Wingcowyn. Honestly! There's a tendency to send out generic  / incomplete information that often muddies the waters. 

[Wingcowyn]

Hi thanks Gliwmaeden2,

i see from the link that there is a problem, but this does not explain why they sent me a text telling me that after an engineer visit, it was fixed and that they had closed the case. There has been no engineer visit, and the fault remains preventing me from making and receiving calls. I think that they may have got me mixed up with someone else.

Thanks,

Peter

[Gliwmaeden2]

@Wingcowyn,

There was an issue today that might have affected your service:

https://community.talktalk.co.uk/t5/Home-Phone/Calls-over-VOIP/td-p/3067533#M161296